VN 038-039/2022
National ICT Officer (Business Analysis) (2 vacancies)
Manila (Global) Administrative Centre (MAC)
Open to Internal and External Candidates
Job classification
National Officer
Duty station
Manila (Global) Administrative Centre (MAC)
Type of Appointment
Fixed term, one year with possibility of extension
Closing date
Duration of Assignment
One Year with possibility of extension
Php 1,195,132.00 per annum net of taxes

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


Under the overall supervision of the Senior ICT Officer (BRM Mobile Solutions)and direct supervision of the ICT Officer (Business Processes) and close coordination with the MiMOSA Business Process owners, the National ICT Officer (Business Analysis) will be responsible for requirements gathering, process and systems analysis, testing and training processes for IOM Operations Systems and contribute to their enhancement ensuring fulfilment of business requirements of IOM operations considering business needs both the field missions and headquarters.

Core Functions / Responsibilities
  • Gather business functional requirements from relevant IOM departments, user community and partner stakeholders by checking User Support issues, attending meetings, workshop.
  • Analyse business functional requirements and suggest new functionality and improvement to existing functionality meeting business requirements and system configuration.
  • Design/redesign solutions for business functional requirements in consultation with relevant technical and development team.
  • Assist functional, development and technical teams during solution development, and monitor and report progress.
  • Prepare end-to-end business scenarios for user testing, compile user test results, and obtain formal sign-off from users on the business solution.
  • Prepare, review, update and maintain project and change management documents in coordination with relevant business process owners.
  • Participate in data migration and cut-over activities for compiling and cleansing the master data ensuring its quality and validating result of upload activities when applicable.
  • Maintain strong interaction with User Support and Change Management teams to identify learning gaps or recurrent user support issues from end-users with the objective of improving users' knowledge, plan and provide trainings.
  • Troubleshoot end-user issues as necessary and perform assigned User Support activities in addition to Providing go-live and post go-live support.
  • Provide inputs to improve business process, value added reports and data quality and knowledge transfer to Quality Assurance and Support teams.
  • Participate in the preparation and implementation of new system releases and participate in Change Management activities to deploy enhancements and/or modifications to the system.
  • Perform such other duties as may be assigned.
  • Advanced degree in Medical field, Public Administration, Information Technology, or a Social Sciences or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.
  • Professional training in a medical field/background in case your education is not in a medical field and or additional certification on PRINCE 2 methodology of project management is a distinct advantage.
  • Extensive knowledge in IOM operational areas or a similar organisation, in handling migrant assistance, labour migration, immigration and border management, migrant health, resettlement and movement management.
  • Demonstrates effective application of knowledge and understanding of project and quality disciplines.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements.
  • Exceptional time management and consultancy skills.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Skills in conducting end user training.

For this position, fluency in English is required. Knowledge of a second official UN language is desirable.

Inclusion & respect for diversity
  • Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
  • Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
  • Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
  • Challenges prejudice, biases and intolerance in the workplace.
Integrity & transparency
  • Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
  • Delivers on commitments; manages the organization’s resources reliably and sustainably.
  • Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
  • Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
  • Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
  • Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
  • Seeks to raise professional standards in self and others through daily work and activities.
  • Adapts quickly to change and is decisive and versatile in face of uncertainty.
  • Shows self-control and persistence when faced with difficult problems, and remains calm in stressful situations.
  • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Core Competencies
  • Demonstrates individual responsibility for defining and delivering on the Organization’s priorities.
  • Delegates authority to match responsibilities, and holds staff accountable for agreed-upon commitments.
  • Consistently assumes responsibility for Divisional or Departmental actions by explaining successes, failures, and proposing remedial actions.
  • Invests significant time in creating a culture of accountability and responsibility by using experience and advice to guide others.
  • Clearly and simply communicates the IOM mandate and seeks opportunities to represent the organization externally to promote its mandate.
  • Communicates confidently, commands attention and respect when speaking, and projects credibility.
  • Influences others and negotiates effectively through a persuasive, flexible approach.
  • Keeps staff informed of decisions and directives of senior management and communicates them in a manner that ensures understanding and acceptance.
Managing and sharing knowledge
  • Promotes the development and use of organization-wide knowledge sharing systems that capture all relevant information from sources inside and outside of the Organization.
  • Leads in defining and prioritizing the Organization’s knowledge needs.
  • Establishes and fosters a culture that encourages change, innovation and continuous learning.
  • Encourages and supports others to be innovative and actively generates new perspectives on own and team’s work.
  • Advocates for collaboration across the Organization and creates collaborative systems and integrated processes to achieve Organizational goals.
  • Builds consensus for task purpose and direction with colleagues at all levels.
  • Monitors and evaluates the effectiveness of partnerships and takes action to enhance their effectiveness.
  • Identifies and breaks down barriers to cooperation within teams, and between teams, units, sections, divisions, and organizations.
Delivering results
  • Challenges self and team to deliver high quality results, in line with Organizational goals.
  • Leads and facilitates work planning, alerting those involved of potential obstacles and helping to identify suitable alternative options as needed.
  • Persuades management to undertake new projects and services that benefit internal and external clients; uses performance standards to monitor projects.
  • Tailors organizational targets to meet changing demands in the external environment.
How to apply

Interested candidates are invited to submit their applications online by clicking on the APPLY button and completing the profile registration.